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Sound recorder not Converting file to MP3

I purchased the licence to use conversion function. But it never worked. the software just hangs and shows the 'converting' status

I need an answer otherwise I'd like to have the refund.
Ape Apps, LLC is an independent software development company founded in 2010 by Brandon Stecklein. Over the years, Ape Apps has published over 400 apps and games across various platforms. You can get in touch with Brandon on Twitter or by leaving a post on his wall @bastecklein
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