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Need help getting a save back

Long story short my game gets this bug randomly where I just sit at a loading screen and the only way to fix it is by uninstalling and reinstalling my game in doing so I lost my save it was a online game and it pops up as one of my worlds but I cant seem to get it back any way to do so
is this on a single city?

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Ape Apps is an independent software development company founded in 2010 by Brandon Stecklein. Over the years, Ape Apps has published over 400 apps and games across various platforms. You can get in touch with Brandon on Twitter or by leaving a post on his wall @bastecklein
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