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can not load or start new online games

#1 2018-01-31 23:42:34
I have a premium account and I can no longer load my online game and it wont let me start any new online games. no problems with starting off line or creative mode games. I don't understand what the problem is
#2 2018-02-01 01:42:09
Sounds like the server auto-banned your IP for some reason or another. I will investigate.
Owner of Ape Apps
#3 2018-02-01 20:09:09
I can now start online games but can not load my online colony from before the problem. Is there a way to fix this?
#4 2018-02-01 20:15:37
do you know the charter code of the old colony? And when you say it will not let you load the old colony, is it giving you an error message?
Owner of Ape Apps
#5 2018-02-01 21:00:07
I’m having the same issue with a colony, any way to fix it?
#6 2018-02-01 21:01:05
All it tells me is “games started in online mode must have a connection” which I do, LTE and WiFi.
#7 2018-02-01 23:26:19
The charter code is BZz3WFS2 when I try and load the game the my colony app suddenly quits. I also had problems with that save where the galactic board of trade never worked and I was never issued and charters under me once I calmed independence.
#8 2018-02-01 23:40:59
Now I can not start new online games again. Both on pc and Android
#9 2018-02-03 09:37:29
Same thing has been happening to me too.
Interestingly enough it only happens on my colony with 400k pop.
Everything else which is under 100k is fine and there are no problems.
When i try to load the big colony (my main) the game freezes when it reaches the "syncing data with server" stage and then quits back to the main menu with the error "Can't connect to game server. Games started in online mode require an Internet connection to play."
@bastecklein is the server getting throttled and refusing connection to large colonies or is the problem client sided?
#10 2018-02-03 16:11:21
The game I'm having trouble loading has roughly 400k people. But when I try and load it. It doesn't bring me back to the main menu it like force quits the app and asks me if I would like report the problem.
My Colony


Ape Apps is an independent software development company founded in 2010 by Brandon Stecklein. Over the years, Ape Apps has published over 400 apps and games across various platforms. You can get in touch with Brandon on Twitter or by leaving a post on his wall @bastecklein
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