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Cannot Login

#1 2018-11-10 14:11:22
I've purchased My Colony via Google Apps some time ago, and I've just created an account here so I can play it on my desktop as well. However I cannot login on the website on a desktop (I get a "Login failed!" error), neither on the app (A red "Login Failed!" error). I can, however, log on the website on my phone.

What can I do to fix this?
Edited by AKANexus on 2018-11-10 14:28:14
#2 2018-11-13 22:23:28
@bastecklein Could you please shed some light on what might be happening?
#3 2018-11-14 18:21:08
Sorry I have been traveling, I will have to look at it when I get back into town next week :-/
Are there any unusual characters in the password that could be tripping the app up but not the website? You can PM me some more info, I'd love to figure out what is going on to fix it for other people too
Owner of Ape Apps
#4 2018-11-14 20:16:16
I never even thought that could be it... I had exclamation marks, dollar sign and both parentheses on my previous password. I changed it to a numbers and letters only and it worked!

Thank you so much, and sorry for interrupting your travel.
Edited by AKANexus on 2018-11-14 20:18:39