Hello Ape Apps support,
I just had the wierdest thing happen and I can't quite explain it. I took a break after I was upset with an update but hate can't last forever on a game I did enjoy so I want to come back. in 2018 I did purchase premium, so I logged into the ape apps website finding that it stated my colony from 2018 was premium and all was ok! Perfect wonderful.
I downloaded the app on my new phone and log into my account.
Well now I am plastered with the free level advertisements. and then when I log back into my account on another tab on the computer it says I am not premium anymore. I did screencapture showing I did have it below, but I just would like to know why this happened. I hope this can be resolved so I can re-create my little empire I once had and bring pleasentville back on the map.
Thank you for your help in advance!
Original login showing I DID buy premium
Capture now logging in showing I suddenly don't.
Find User here you can look for a user
#1 2019-04-03 20:23:27
#2 2019-04-03 21:01:24
as an update. I purchased premium AGAIN. and AGAIN imported to my account. I hope this doesn't happen again. But I will forgive it this time. If anybody knows what on earth happened please update me though, it isn't nice to suddenly lose something you paid for.
#3 2019-04-03 21:55:21
try DMing Bast. he might have known what happened
Archmage Of Nations Of Oz[NOZ]
Join The NOZ discord server today!!
#4 2019-04-04 10:36:51
yeah, shouldn't have bought it again imho, pretty sure bast could have easily fixed it for you.