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premium only works on one game at a time

#1 2018-09-20 01:09:46
I recently purchased premium and have an issue. I will usually play 2 or more games at the same time, the first time I open My Colony premium is activated. But the second or third time I open My colony premium is not activated and now I have a key that is suspended because I reactivate the second and third game every nite. I have contacted Ape App support, showed them in screenshots what was happening. I did everything they said to no avail, in their last commumincation to me they told me the removed the suspension but it is still suspended. they have since stopped responding to me.

can anyone help me?
#2 2018-09-20 07:48:35
It works just fine for me. When I open a second game I just have to log in to my account again
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#3 2018-09-20 13:49:25
@Vepeja - Ape App Support is also the dev: @Bastecklein. He is the only one writing and supporting the game. It may be that he is trying to figure out how to fix the issue you are running into.
#4 2018-09-20 14:54:55
I sent you another reply @Vepeja , sorry I did not get back to you sooner, but I don't always have the time to do 24/7 email support
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Edited by bastecklein on 2018-09-20 14:56:29
#5 2018-09-20 15:59:00
Sorry I assumed I was talking with someone at a support center. Thank you for all the time you spent trying to help me out.
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Ape Apps is an independent software development company founded in 2010 by Brandon Stecklein. Over the years, Ape Apps has published over 400 apps and games across various platforms. You can get in touch with Brandon on Twitter or by leaving a post on his wall @bastecklein
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